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Shipping & Returns

Returns Policy
All merchandise purchased from TepperJacksonOnline can be returned within 30 days of receipt of merchandise for an exchange or a full refund.  All merchandise must be unused, in perfect condition, and in its original packaging. Items that do not meet these criteria will not be exchanged or refunded.  If you are exchanging an item, please note that the shipping charges to TepperJacksononline as well as the return shipping charge are paid by the customer.

Shipping charge on returned item (s) is non refundable, unless the reason for the return is due to an error by our company (e.g. wrong item, color, or damaged).  Free shipping charges on $100.00 orders will be deducted from credit should merchandise be returned. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We will accept returns / exchanges only on merchandise that has been purchased from TepperJacksonOnline.  

 


Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.


When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.